Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect a full payment at checkout, unless otherwise stated, store your payment method, then fulfill the order and ship at a future date. 

You can cancel a paid pre-order within 24 hours of placing the order, but there will be a platform processing fee of £8.00. After the 24 hour cancellation period, you cannot cancel the order, but you can request a full or partial refund, but this is offered on a case to case basis. See our returns policy for more details on returns and refunds.